Privacy policy

PRIVACY POLICY (GDPR – MALTA / EU COMPLIANT)

1. INTRODUCTION

This Privacy Policy explains how Kelb & Co. collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and Maltese law.

2. DATA CONTROLLER

Kelb & Co. is the data controller responsible for your personal data.

Contact:
kelbandco@gmail.com
11, Independence Avenue, Mosta, Malta

3. DATA WE COLLECT

We may collect:

  • name
  • email address
  • phone number
  • billing and shipping address
  • payment details (processed securely via payment providers)
  • order history
  • website usage data (cookies, analytics)

4. PURPOSE OF DATA USE

We use your data to:

  • process and fulfil orders
  • manage payments and refunds
  • communicate order updates
  • provide customer support
  • comply with legal obligations
  • improve website performance

5. LEGAL BASIS FOR PROCESSING

We process your data based on:

  • contract performance (order fulfilment)
  • legal obligations (tax and accounting)
  • legitimate interests (business improvement, fraud prevention)
  • consent (marketing, where applicable)

6. DATA SHARING

We may share data with:

  • payment providers
  • shipping and logistics partners
  • Shopify (hosting and infrastructure provider)
  • analytics providers

We do not sell personal data.

7. INTERNATIONAL TRANSFERS

Some service providers (including Shopify) may process data outside the EU. Where this occurs, appropriate safeguards are applied under GDPR.

8. DATA RETENTION

We retain personal data only as long as necessary for:

  • order fulfilment
  • legal compliance
  • accounting requirements

9. YOUR RIGHTS (GDPR)

You have the right to:

  • access your data
  • correct inaccurate data
  • request deletion (“right to be forgotten”)
  • restrict processing
  • object to processing
  • data portability

10. COOKIES

Our website uses cookies to:

  • enable website functionality
  • analyse traffic
  • improve user experience

You may disable cookies in your browser settings.

11. SECURITY

We take reasonable technical and organisational measures to protect your personal data.

However, no system is 100% secure.

12. CONTACT

For privacy requests:
kelbandco@gmail.com